Dear Mr. D,
Thank you for staying with us in Woburn, Ma, during the production of The Movie. I understand you had questions this morning regarding the charges to your guest room folio for the terry products.
Please know that the Hotel keeps strict records of all our guest activity, when it affects guest service, hotel product and profitability. This includes every telephone call, including the number dialed and how long the call was for. We know exactly what movies guests watch, even if the title does not show on the receipt, and what time it was watched. We know exactly what time room service orders are called, and exactly what was ordered, down to the extra hollandaise on someone’s Eggs Benedict.
We also keep diligent records of every guest call to the front desk, what they ask for and what we brought them. This could be for cleaning services, assistance with high speed internet, directions on using the telephone, or amenities. The amenities (toothpaste, comb, razor, lotion) we give to our guests with our compliments. The terrycloth items (bathrobes, towels) and bathroom carpets are expected to be returned.
The attached spreadsheet outlines the dates we brought items to room 227, during your stay, and what the items were. The first spreadsheet, entitled “Mr. D,” delineates what the hotel has not received back from 227 as of July 3, 2008. The second spreadsheet, lists the items that the Hotel witnessed were in room 227 on July 3, 2008 and are now, as of July 4, 2008, no longer in the guest room 227.
These items have been charged to the credit card that you have on file for incidentals. Of course, once all of these items have been returned in perfect condition, the Hotel will most cheerfully refund the charges.
We thank you for your kind understanding.
Sincerely,
CS
General Manager
Hotel in Woburn
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